FAQ
Common questions.
What StaySync manages, which platforms we work in, how pricing decisions are made and how we work with your existing systems.
What does StaySync manage?
The commercial and distribution side of your property online: OTA listings, rates and rate plans, availability and restrictions, channel manager configuration, room and rate mapping, promotions, forward occupancy, direct booking optimisation, website updates and corporate rate setup.
Do you manage Booking.com?
Yes. Booking.com is usually the first platform we review — listing content, room types, rate plans, policies, promotions, availability and the settings that affect visibility.
Do you manage Expedia?
Yes. Expedia is managed alongside Booking.com as part of one distribution strategy rather than as a separate exercise.
Can you set up a new Booking.com listing?
Yes. We handle new property setup end to end, including room types, rate plans, policies, content and photos, then manage the listing once it is live.
Can you set up Expedia?
Yes — new property setup, room categories, rate structure, availability, content and distribution.
Can you manage my channel manager?
Yes. We work inside the channel manager you already use, including setup, connections, rate and inventory configuration, restrictions and ongoing troubleshooting.
Can you fix room mapping?
Yes, and it is one of the most common jobs we do. We audit every room type and rate plan between your PMS, channel manager and OTAs, then correct and document the setup.
Can you manage OTA promotions?
Yes. We assess which dates need support, choose the promotion that suits them, and remove promotions that are discounting dates that would have sold anyway.
Do you change room rates?
Yes, if that is the scope you want. Some clients have us manage rates directly; others prefer recommendations they approve. Both work.
How does your pricing strategy work?
Rates are set against forward occupancy, booking pace, seasonality, local events, competitor positioning, lead time and day of week — reviewed on a regular rhythm rather than set once a season.
Can you improve direct bookings?
Yes. We work on the booking engine, rate presentation, calls to action, mobile experience and trust signals, alongside your OTA strategy rather than instead of it.
Can you update my website?
Yes, for the content that affects bookings — room information, offers, images, booking links and calls to action. We are a revenue and distribution specialist, not a general web design agency.
Do you work with caravan parks?
Yes. Caravan parks and holiday parks are a core part of what we do, including cabins, villas and mixed accommodation inventory.
Do you work with small independent motels?
Yes. Owner-operated and small independent motels are our primary market.
Do you work with properties outside Canberra?
Yes. StaySync is based in Canberra, ACT and works with accommodation businesses across Australia. This work is done in the systems your property already uses, so location is not a limitation.
Do you work Australia-wide?
Yes — regional, coastal, suburban and city properties Australia-wide.
Do I need to change my PMS?
No. We work with what you have. If a system is genuinely holding the property back we will tell you, but changing systems is not the starting point.
Do I need to change my channel manager?
No. In most cases the existing channel manager is capable and simply configured poorly.
How much does StaySync cost?
It depends on property size, the number of accommodation types, how many channels are involved and how much of the work you want managed. The strategy call is where we scope that, and you will get a clear figure rather than a range.
Still have a question?
Ask it on a free strategy call — no hard sell.